All systems are go

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  • Joan Portal (portal.getjoan.com)

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Joan Device Frontend

      Device interface.

    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
  • Joan Web (getjoan.com)

    Joan web page & online store

Previous Incidents

[Complete] Joan Portal upgrade

This was a planned incident, it took 1 hour.
  • Joan Public API
  • Joan Portal (portal.getjoan.com)
  • Calendar integrations
  • Joan Device Frontend
  • Joan Admin Interface
Wed, 26 Jun 2019
05:43:18 UTC
Overview

In order to improve customer experience on Joan Portal, we are planning to upgrade it to the newest version.

The new version will bring some major changes in the functionality of Joan Portal and slight visual changes.

For any additional information or questions regarding the new deploy, please let us know on support@getjoan.com

  • Scheduled for Wed, 26 Jun 2019 06:30 UTC
  • Expected to take 1 hour
06:30:03 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

07:30:03 UTC

The maintenance is now complete. Thanks for your patience.

[Resolved] Temporary issues with getjoan.com web page

This incident lasted 20 hours and 10 minutes.
  • Joan Web (getjoan.com)
Mon, 24 Jun 2019
12:37:46 UTC

We are currently experiencing issues with our getjoan.com web page and are working to resolve it as fast as possible.

Tue, 25 Jun 2019
08:48:00 UTC

This was a false alarm, there was no real problem.

08:48:13 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.