All systems are go

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  • Joan Portal (portal.getjoan.com)

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Joan Device Frontend

      Device interface.

    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
  • Joan Web (getjoan.com)

    Joan web page & online store

Previous Incidents

[Resolved] Temporary performance issues

This incident lasted 17 minutes.
  • East US cluster
Wed, 16 Jan 2019
17:20:48 UTC

We are currently experiencing some issues with devices connecting to our East USA cloud servers and are working on resolving this problem ASAP.

17:38:42 UTC

We've now resolved the incident. Thanks for your patience.

[Resolved] Temporary server connection problems

This incident lasted 4 hours and 42 minutes.
  • West Europe cluster
Wed, 16 Jan 2019
09:34:05 UTC

We are currently experiencing some issues with devices connecting to our European cloud servers and are working on resolving this problem ASAP.

10:30:46 UTC

We've fixed the core issue, and are waiting for things to recover.

10:35:03 UTC

The problem on the European Cloud server has been identified and system operation is recovering to a normal operational state.

14:16:50 UTC

We've now resolved the incident. Thanks for your patience.

No further notices from the past 7 days.