Notice #3657

Joan West Europe Cloud server performance issues

We were seeing some degradation of device performance on JOAN West Europe Cloud servers.
The issue has been resolved.

  • Joan Portal (

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Joan Device Frontend

      Device interface.

    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
  • Joan Web (

    Joan web page & online store

Previous Incidents

[Resolved] Device synchronization issues

This incident lasted 2 hours and 37 minutes.
  • Joan Device Frontend
Tue, 21 Nov 2017
12:58:55 UTC

We're experiencing a temporary device synchronization issue that is affecting a small subset of devices. We're investigating and will update as more details are known.

15:36:43 UTC

There were issues on the main JOAN application servers which have now been resolved. Operations are now resumed back to normal.
If your devices are still out of sync, please contact our support at

No further notices from the past 7 days.