Notice #450664
Identified

Temporary Performance Issues

Began:

Our team is aware of the problem affecting access to my.getjoan.com. Our developers are actively working on resolving the issue as quickly as possible.

We sincerely apologize for the inconvenience and appreciate your patience. Further updates will be posted here as soon as we have more information.

Thank you for your understanding.

Notice #450697
Recovering

Online and recovering

Began:

We are pleased to announce that the system is now recovering and should be fully operational. Our team has addressed the temporary interruption and is actively monitoring the situation to ensure stability.

We apologize for any inconvenience this may have caused.

Thank you for your patience.

  • Joan Portal (portal.getjoan.com)

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
    • Asia cluster

      Hong Kong server

  • Joan Web (getjoan.com)

    Joan web page & online store

Previous Incidents
No further notices from the past 7 days.