All systems are go

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  • Joan Portal (portal.getjoan.com)

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
    • Asia cluster

      Hong Kong server

  • Joan Web (getjoan.com)

    Joan web page & online store

Previous Incidents

[Resolved] Joan Portal

This incident lasted 1 day, 5 hours, and 36 minutes.
Wed, 6 Nov 2019
13:56:26 UTC

We have identified the cause for the Timezone issue and our development team will resolve it as soon as possible.

Thu, 7 Nov 2019
19:33:06 UTC

We would
like to let you know, that we successfully solved all the problems that
were connected to the timezone discrepancies and in some situations,
the form saving issues on the Joan Portal. Devices should now
automatically update and display the correct time again and any changes
made on the Joan Portal should now also be processed without any issues.

We understand that the Joan solution plays an important role in your
office and I would like to express our sincerest apology for the caused
inconvenience. We will continue to monitor the situation and guarantee,
that the service now works without any further interruptions.

Thank you a lot for your patience in the matter.

No further notices from the past 7 days.