All systems are go

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  • Joan Portal (portal.getjoan.com)

    Device management portal

    • Joan Admin Interface
    • Joan Public API
    • Joan Device Frontend

      Device interface.

    • Calendar integrations
  • Joan Device Servers

    Server cluster that hosts device sessions.

    • West Europe cluster
    • West US cluster
    • East US cluster
  • Joan Web (getjoan.com)

    Joan web page & online store

Upcoming Maintenance

[Scheduled] Upgrading JOAN Portal

Expected to begin
  • Joan Portal (portal.getjoan.com)
  • Joan Admin Interface
  • Joan Public API
  • Joan Device Frontend
  • Calendar integrations
Sat, 17 Feb 2018
19:14:54 UTC
Overview

We'll be upgrading JOAN Portal servers. Some minor service disruption can be expected.

  • Scheduled for Sun, 18 Feb 2018 8:00PM UTC
  • Expected to take 30 minutes

Previous Incidents

[Resolved] Perfomance issues on JOAN West Europe cloud based server

This incident lasted 39 minutes.
  • West Europe cluster
Fri, 16 Feb 2018
06:37:37 UTC

Some customers may experience downgraded performance on JOAN West Europe cloud server.

07:17:33 UTC

We have confirmed that the issues were resolved and services are resumed back to normal.

[Complete] JOAN Portal is being upgraded.

This was a planned incident, it took 12 minutes.
  • Joan Portal (portal.getjoan.com)
  • Joan Admin Interface
  • Joan Public API
  • Joan Device Frontend
  • Calendar integrations
  • Joan Device Servers
  • West Europe cluster
  • West US cluster
  • East US cluster
Wed, 14 Feb 2018
06:17:01 UTC
Overview

We are deploying new JOAN Portal with minor bug fixes.

  • Scheduled for Wed, 14 Feb 2018 6:15AM UTC
  • Expected to take 15 minutes
06:17:07 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

06:30:02 UTC

The maintenance is now complete. Thanks for your patience.

[Complete] Regular maintenance on JOAN West Europe cloud server

This was a planned incident, it took 12 minutes.
  • West Europe cluster
Mon, 12 Feb 2018
20:27:01 UTC
Overview

We are performing regular maintenance on JOAN West Europe cloud server. Service can be interrupted for a minimum amount of time.

  • Scheduled for Mon, 12 Feb 2018 8:25PM UTC
  • Expected to take 15 minutes
20:27:05 UTC

The scheduled maintenance is now underway. We'll keep you updated on our progress.

20:40:04 UTC

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.